Shipping Policy
At Silk Starr, we're committed to delivering your order quickly, safely, and reliably. Below you'll find everything you need to know about our shipping process, delivery times, and order tracking.
Order Processing
All orders are processed within 1–2 business days after your purchase is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During holidays, promotions, or periods of high demand, processing times may be slightly longer. If this happens, we'll notify you by email.
Shipping Destinations
We currently ship throughout the United States.
We're actively working to expand our shipping network and hope to serve additional countries in the future.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free Standard Shipping
We offer FREE Standard Shipping on qualifying orders.
The minimum purchase amount required for free shipping will be displayed during checkout whenever applicable.
Estimated Delivery Times
Standard Shipping
3–7 Business Days
Expedited Shipping
2–3 Business Days
(Available in select locations.)
Priority Shipping
1–2 Business Days
Available for eligible ZIP codes.
Delivery estimates begin after your order has been processed.
Order Tracking
As soon as your order ships, you'll receive a shipping confirmation email containing your tracking number.
You can use this tracking information to monitor your package from shipment to delivery.
If you don't receive your tracking email within 48 hours after your order has been processed, please contact our Customer Care team.
Shipping Carriers
Depending on your delivery location, orders may be shipped using trusted carriers such as:
- USPS
- UPS
- FedEx
- DHL eCommerce (where available)
Carrier selection is determined automatically to ensure the fastest and most reliable delivery.
Incorrect Shipping Address
Please review your shipping information carefully before placing your order.
If you notice an error, contact us immediately at:
If your order has not yet entered fulfillment, we'll do our best to update the shipping address.
Once an order has shipped, we may not be able to make changes.
Lost or Delayed Packages
While most deliveries arrive on time, occasional delays may occur due to weather conditions, carrier issues, or seasonal demand.
If your tracking has not updated for several business days or your package appears to be lost, please contact us and we'll gladly assist you.
Damaged Packages
If your package arrives damaged:
- Take photos of the package and product.
- Contact us within 7 days of delivery.
- Include your order number and photos in your email.
We'll review the situation and work toward a prompt resolution.
Multiple Shipments
If your order contains multiple products, they may ship separately depending on inventory availability.
You won't be charged additional shipping for split shipments.
Delivery Delays
Delivery estimates are not guaranteed and may be affected by:
- Severe weather
- Natural disasters
- Carrier delays
- High shipping volume
- Public holidays
We appreciate your patience during these situations.
Subscription Orders
Subscription orders are automatically processed according to your selected delivery schedule.
You'll receive an email confirmation each time a recurring order is prepared for shipment.
You can manage, pause, skip, or cancel your subscription before your next billing date through your customer account.
Questions About Your Order?
Our Customer Care team is always happy to help.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Average response time: Within 24 business hours
Thank You
Thank you for choosing Silk Starr.
We're committed to delivering premium softness with dependable service, so your everyday essentials arrive exactly when you need them.
