Manage Your Subscription
At Silk Starr, we believe your essentials should arrive on your schedule—not ours. That's why our subscription service is designed to be flexible, convenient, and completely under your control.
Whether you'd like to pause a delivery, skip a shipment, update your address, or cancel your subscription, you can do it all in just a few clicks.
Why Subscribe?
Never worry about running out of your everyday essentials again.
With a Silk Starr subscription, you'll enjoy:
✓ Save up to 15% on every recurring order
✓ Automatic deliveries based on your preferred schedule
✓ Free shipping on eligible subscription orders
✓ Priority order processing
✓ Early access to exclusive offers and new product launches
✓ Complete flexibility—pause, skip, or cancel anytime
No hidden fees. No long-term commitments.
How It Works
1. Choose Your Products
Select your favorite Silk Starr products and add them to your subscription.
2. Select Delivery Frequency
Choose the schedule that works best for you.
Options may include:
- Every 2 Weeks
- Every 4 Weeks
- Every 6 Weeks
- Every 8 Weeks
- Every 12 Weeks
You can change your delivery frequency anytime.
3. Enjoy Automatic Deliveries
We'll automatically prepare and ship your order based on your selected schedule.
You'll receive an email reminder before each renewal so you're always informed.
Managing Your Subscription
Your subscription can be updated anytime through your customer account.
Available options include:
Pause Subscription
Going on vacation or have extra stock?
Pause your subscription whenever you need.
Restart whenever you're ready.
Skip a Delivery
Need a little more time?
Skip your next shipment without canceling your subscription.
Your regular schedule will continue afterward.
Change Delivery Frequency
Need deliveries more or less often?
Update your delivery schedule anytime to match your household's needs.
Change Products
Switch between different Silk Starr products whenever you like.
Add or remove products from your subscription with just a few clicks.
Update Shipping Address
Moving?
Simply update your shipping information before your next renewal date.
Update Payment Method
You can securely update your payment information at any time through your account dashboard.
Cancel Anytime
There are no contracts or cancellation fees.
You may cancel your subscription before your next billing date without penalty.
Subscription Billing
Your payment method will be charged automatically before each scheduled shipment.
You'll receive an email confirmation once your payment has been processed and your order is being prepared.
Subscription Reminders
Before every recurring order, we'll send you a reminder email so you have time to:
- Skip your next order
- Pause your subscription
- Change products
- Update your address
- Update your payment method
- Cancel if needed
We believe you should always stay in control.
Frequently Asked Questions
Can I cancel my subscription anytime?
Yes. You may cancel your subscription at any time before your next billing date.
Are there cancellation fees?
No.
There are absolutely no cancellation fees or long-term commitments.
Can I skip one delivery?
Yes.
You can skip any upcoming shipment without affecting future deliveries.
Can I change my delivery schedule?
Absolutely.
You can switch your delivery frequency whenever your needs change.
Will I receive a reminder before I'm charged?
Yes.
We'll send a reminder email before each recurring order, giving you time to make any changes.
Can I have multiple subscriptions?
Yes.
You may create multiple subscriptions with different products and delivery schedules.
What happens if my payment fails?
If your payment cannot be processed, we'll notify you by email and give you the opportunity to update your payment method before your order is canceled.
Need Assistance?
If you need help managing your subscription, our Customer Care team is here to help.
Business Hours
Monday – Friday
9:00 AM – 5:00 PM (EST)
Average Response Time:
Within 24 Business Hours
Our Promise
Your subscription should make life easier—not more complicated.
That's why we've designed a flexible subscription experience that puts you in complete control while ensuring your home is always stocked with the premium comfort you love.
Thank you for choosing Silk Starr.
